(Un)accommodating: potentialities and obstacles in user embracement in a National Health Strategy

Abstract

Objective: To analyze the practices of user embracement users of a National Health Strategies (NHS) based on the perceptions of the team and the existing flows, with a view to contributing to the construction of organizational proposals to improve access to health. Method: A qualitative, descriptive case study. The subjects were professionals from an ESF, and the information was collected using a sociodemographic questionnaire, a logbook and reports of a moment of continuing education (CE). The study was interpreted using content analysis and the questionnaire data was tabulated for exploration. Results: They were categorized into thematic axes: User embracement in the view of health professionals in an ESF; The process of user embracement users in the ESF and Becoming uncomfortable in the practice of user embracement. Conclusions: According to the analysis of the professionals' perception of user embracement, there is a broad and common understanding of concepts such as building bonds, closeness, qualified listening for comprehensive care, but in practice, there are still medical-centered actions that seem intrinsic and unnoticed in daily activity. user embracement was apparent, consistent and possible. However, there are challenges to be faced, such as increasing and promoting spaces for health PE. The importance of continuing studies on the subject is highlighted, in order to motivate workers to reflect on their practices and improve them. A qualified welcome can make individuals partners and contributors in the territory, a realistic community that comes together to create strategies, using existing resources consciously, adequately, effectively and transparently.